Shipping policy

Shipping Policy

At Phoenix Sports Gear, we’re committed to getting your order to you quickly and efficiently. Please review the details below regarding our shipping process, options, and policies.

Processing Time:

• Most orders are processed and shipped within 1–3 business days.

• Custom-painted or personalized items may require 5–10 business days, depending on the complexity of the design.

• Orders placed on weekends or holidays will begin processing the next business day.

Shipping Methods & Delivery:

• We offer standard, expedited, and overnight shipping options at checkout.

• Delivery times vary depending on the shipping method selected and your location.

• A tracking number will be sent to your email once your order has shipped.

Shipping Rates:

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

• Free standard shipping may be available on select items or during promotional periods.

In-Store Pickup:

• Customers in the Fort Worth area may select free in-store pickup during checkout.

• You will be notified by email or text once your order is ready for pickup.

Lost or Damaged Packages:

• If your order arrives damaged or is lost in transit, please contact us within 3 business days of the delivery date.

• We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as applicable.

Shipping Restrictions:

• At this time, we only ship within the United States.